Welcome to the Center for Information Technology Services (CITS) Help Desk. We provide IT support to students, faculty, staff, and all community system members on campus-wide applications.
Email help@umaryland.edu or call 410-706-HELP (4357)
Click below for information & support on common Help Desk requests.
Blackboard Log-in
Blackboard information & log-in
Concur
Travel and business expense system
UMID
Information and assistance on the UMID
Quantum
Financial transactions and analytics information
Additional Support and Information
School of Dentistry Help Desk
410-706-2084
School of Graduate Studies Help Desk
410-706-4357
School of Law Help Desk
410-706-5771
School of Medicine Help Desk
410-706-3998
School of Nursing Help Desk
410-706-4357
School of Pharmacy Help Desk
410-706-4488
School of Social Work Help Desk
410-706-5113
UMMS (Hospital) Help Desk
410-328-4357
Department of Medicine/Epidemiology Help Desk
Department of Surgery Help Desk
667-214-1733
Emergency Medicine
443-562-8567 or 410-328-8025
FPI Help Desk
667-214-1000
Pediatrics Help Desk
667-214-1000
Psychiatry Help Desk
410-328-5713
IT Public Alerts - Calendar View
04/19/2025 8:00 AM - 12:00 PM
The ImageNow/Perceptive Content Application will be unavailable on Saturday, April 19th from 8am-12pm for urgent application update.
04/19/2025 8:00 AM - 6:00 PM
eUMB HRMS application will be unavailable from Saturday 4/19/2025 8am thru 6pm to accommodate regular system maintenance
04/24/2025 6:00 AM - 7:00 AM
The Center for Information Technology Services (CITS) will be performing Network maintenance on the firewalls in Azure. Maintenance is scheduled for Thursday, April 24, 2025, between 6:00am and 7:00am. No downtime is anticipated.
04/26/2025 1:00 AM - 5:00 AM
Mediasite will be undergoing maintenance by the vendor on April 26, 2025 1:00 AM - 5:00 AM EST. The application may be unavailable for brief periods during this maintenance window.
04/26/2025 7:00 AM - 8:00 AM
The Center for Information Technology Services (CITS) will be performing Network maintenance on the Internal firewalls. Maintenance is scheduled for Saturday, April 26, 2025 from 7am to 8am. No downtime is anticipated.
04/26/2025 7:30 AM - 4:30 PM
Banner and Self-Service Banner ("SURFS") will be unavailable from 7:30AM-4:30PM on Saturday, April 26, 2025 for maintenance. Degree Works and CRM Recruit will be available during this maintenance window; however, neither application will be connecting to Banner for real-time updates until service is restored.
04/26/2025 9:00 AM - 1:00 PM
The Center for Information Technology Services (CITS) will be performing upgrades on the HS/HSL Data Center switches, Saturday, April 26, 2025, between 9:00am and 1:00pm. No downtime is expected.
601 W. Lombard St.
Suite 540
Baltimore, MD 21201
The University of Maryland, Baltimore is the founding campus of the University System of Maryland.
620 W. Lexington St., Baltimore, MD
21201 | 410-706-3100
