CITS Networking & Communications is responsible for implementing and supporting all technologies for voice services.
Voice services extend beyond supporting an enterprise telephone system by maintaining contracts, replacing hardware, implementing software and deploying feature upgrades. A general overview of services include: Voicemail, Unified Messaging, Call Accounting Software, Unified/Hybrid/Softphones and Emergency Responder. This extends to telephony circuit management including dial tone to Desk and Emergency telephones servicing the UMB campus. This department also spearheads all efforts for Cisco Webex that require VoIP (Voice over Internet Protocol) integrations.
Softphone functionality: Use your desktop computer via Webex as a telephone. Use Unified Calling (formerly Hybrid Calling) daily to answer and receive calls on your PC.
Is your line supported by this department?
In an effort to serve you efficiently, we want to confirm you have reached the appropriate department. This department supports all 410-706-XXXX numbers and only numbers on this list. If your desk telephone number is NOT listed, please contact your supervisor to identify the appropriate department to contact. We only service numbers on this list and 706 numbers.
If your number is found above, you have reached the proper department and please proceed with contacting us.
Quick Links
- Unified Calling (formerly Hybrid Calling)
- Getting Started With Cisco Unity Voicemail
- Cisco Unity Voicemail Quick Reference Guide
- Cisco Unity Quick Reference Guide Greetings and Pin Change
- MyPhone Portal Accessing Voicemail Guide
- MyPhone Portal Forwarding Extension Guide
- MyPhone Portal Greetings Guide
- MyPhone Portal Voicemail Pin Reset Guide
- Telephone Quick Reference Guide
- Network Services (Campus Wireless, Fiber, and General Network Support)
- HIPAA Data and Voicemail: Please do not leave HIPAA data on voicemail messages.