FAQ

The following limits and policies apply to the CITS maintained systems:

• Exchange Online (hosting faculty, staff, and students)
• GoogleApps@Umaryland (student email)

* Users can share large files using Office 365 OneDrive and SharePoint. Information about sharing large files.

** Alternative solution is to use a mass emailing service (e.g. Sympa, Constant Contact, etc.).

Your account in Exchange Online is allocated 100 GB of storage space.

Please note, in order to use the Outlook Client Cache Mode, the local work station needs to have 5 GB of space available as well.

30 days or until the email is released or deleted, whichever comes first.

No. Once emails have been deleted from quarantine, they cannot be retrieved.

You are allotted 1024 entries to use in your Safe Senders list and 500 entries to use in your Blocked Senders list.

No. Users are only allotted 1024 entries for their Safe Senders list and 500 entries for their Blocked Senders list. 

We suggest mainly using your Safe Senders list to ensure email you want is not put into the Junk folder. Spammers often will change the email address they are using to send SPAM, or they will spoof the email address they are using. As a result, adding an email address to your Blocked Senders list may not stop future SPAM.

The Safe Senders list cannot be set to allow all messages through its scan for a specific account.

The level of SPAM email filtering is set by the Email Administrators for each email domain on campus. If you think that the SPAM filtering level for your email domain is too strict or lenient, please contact your Email Administrator.

Occasionally, Exchange Online Protection may not block a SPAM email message and that message will be delivered to your inbox.  If you receive an unsolicited email in your inbox, first determine whether it is SPAM email or just a bulk email message from a legitimate vendor.

If you have determined that a message is unsolicited, please follow the instructions below and/or report to campus administrators following the link; https://www.umaryland.edu/cits/services/phishing-and-spam-email/

If you receive multiple and continuous SPAM messages from a specific email address or domain, you may want to add that email addresses to your Blocked Senders list manually. (Instructions on how to block an email address in Outlook client software | Instructions on how to block an email address in Outlook on the web). Please note that spammers often will change the email address they are using to send SPAM, or they will spoof the email address they are using. As a result, adding an email address to your Blocked Senders list may not always stop future SPAM.

Most likely your email address has been "spoofed."

Spoofing an email address is similar to writing a different return address on an envelope. It appears as though the letter or email was sent from a different address. When the SPAM message is sent to an invalid email address, you may receive the bounce-back error messages stating that a message could not be delivered. 

Spammers can "harvest" email addresses from many different public locations such as public webpages or online directories. Viruses or spyware also can infect a computer and harvest email addresses from address books stored on that computer. If you suspect that your computer has a possible virus, download updated virus definitions, run a virus scan, change your email password, and notify your computer support person.

Most likely your email address has been "spoofed."

Spoofing an email address is similar to writing a different return address on an envelope. It appears as though the letter or email was sent from a different address. 

Spammers can "harvest" email addresses from many different public locations such as public webpages or online directories. Viruses or spyware also can infect a computer and harvest email addresses from address books stored on that computer. If you suspect that your computer has a possible virus, download updated virus definitions, run a virus scan, change your email password, and notify your computer support person.