Last Updated: 01/22/2025
It is important that you connect with a provider who can serve your particular needs. In arranging for private care, discuss the following with an SCC clinician or potential provider:
- Is the provider well qualified to work with you on your particular concerns? Does the provider offer services that are appropriately extensive, immediate, or specialized?
- Where is the provider located? Is public transportation or parking available?
- What are the provider's fees or charges? Will the provider accept your insurance? If the services are not covered by your insurance plan, or your insurance plan has limited coverage, what are your payment options?
- Would you be more comfortable speaking with a therapist who identifies with a particular gender, cultural or linguistic background, or another identity? How important are these preferences to you?
You may meet with an SCC counselor to arrange for referral assistance if you already have an idea of the specialized services of care you need that cannot be provided by the SCC, but are readily available in the surrounding community.
Students should refer to the Insurance explained document, to understand the basics of using insurance to cover mental health services.
Finding an off campus provider in your area:
Visit Psychology Today to identify a qualified provider in your area by entering your zip code and insurance information.
For psychiatrists or medication management services, you can use Psychology Today or Maryland Psychiatric Society's webpage.
International Providers:
Psychology Today has psycho-educational resources available in multiple languages and is used in multiple countries across the world, including Canada, Mexico, United Kingdom, Austria, Peru, Uruguay, Australia, Hong Kong, New Zealand, and South Africa to name a few. Select your country to connect with a provider today!
Other countries may have their own version of Psychology Today such as the resources below. If you are aware of other international resources for finding a provider, please let us know so that we can add it to our website.
- Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Israel, Japan, Laos, Macau, Malaysia, Myanmar (Burma), New Zealand, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, United Arab Emirates, and Vietnam: http://www.psychologymatters.asia/find_therapist.php
- China: https://www.jiandanxinli.com/
- U.S. and Canada: https://www.theravive.com/
UMB Student Health Insurance Plan (SHIP)
The SHIP provides coverage under United Healthcare Student Resources.
Fall Coverage: August 1st - January 31st
Spring Coverage: February 1st - July 31st
Visit these websites for information about the UMB SHIP
- UMB Student Health Insurance Plan
- United Healthcare Student Resource Plan Information
- UMB SHIP Provider Search
HealthiestYou
The SHIP covers teletherapy and telepsychiatry through HealthiestYou.
- If you are having a problem getting service at HealthiestYou, you can report your concerns via email at help@healthiestyou.com or call 855-870-5858.
- After creating an account, students are encouraged to check their spam/junk mail box for emails from HealthiestYou, then be sure to add them to your list of contacts to ensure all emails are received. Find the Healthiest You FAQ here!
Gap Exception Benefits with United Healthcare Student Resources
Gap exception will allow students to visit with an out-of-network provider given that there is not a provider within close proximity able to provide needed services.
- To receive the gap exception benefits, the provider must send a email of request, including the student's diagnosis and treatment to customerservice@uhcsr.com
- The student's FR ID number will be needed
Questions To Ask Your Insurance Company
Services may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully by calling your insurance company. First, ask about your “in and out of network benefits” to ensure that you are forwarded to the correct department.
Here are some questions to get you started:
