Helpful Articles
We Have to Talk: A Step-By-Step Checklist for Difficult Conversations
Books About Dealing With Conflict
Managing Differences: How to Build Better Relationships at Work and Home by Daniel Dana
Driving Fear Out of the Workplace: Creating the High Trust, High Performance Organization by Kathleen Ryan and Daniel Ostreich
Difficult Conversations: How to Discuss What Matters Most by Douglas Stone, Bruce Patton, and Sheila Heen
People Styles at Work: Making Bad Relationships Good and Good Relationships Better by Bolton and Bolton
The College Administrator’s Survival Guide by C.K. Gunsalus
The Complete Guide to Conflict Resolution in the Workplace by Masters and Albright
When Cultures Collide: Managing Successfully Across Cultures by Richard D. Lewis
The Art and Science of Communication: Tools for Effective Communication in the Workplace by P.S. Perkins
Work and Peace in Academe by James R. Coffman
Workplace Wars and How to End Them: Turning Personal Conflicts Into Productive Teamwork by Kenneth Kaye
Books About Negotiation
Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher, William Ury, and Bruce Patton
Getting Together: Building a Relationship That Gets to Yes by Roger Fisher and Scott Brown
Getting Past No: Negotiating Your Way From Confrontation to Cooperation by William Ury
The Skilled Negotiator: Mastering the Language of Engagement by Kathleen Reardon
The Art and Science of Negotiation by H. Raiffa
Negotiation: Theory and Practice by Matthew Bender